Please note: This only relates to internet purchases and does not apply to purchases made in store.
You may return the item to us for an exchange or full refund within 14 days of receipt of your order. Products returned for exchange or refund must be in the same condition in which they were received by you (unworn and unmarked), along with all the original packaging and paper-work that was provided.
The return of earrings for pierced ears can only be made if the sealed clear packets they are supplied has not been opened or damaged, any earrings returned with damaged or opened packaging cannot be refunded.
Any products which have been personalised, including adjustments or engraving, cannot be returned for an exchange or refund, unless faulty. In the unlikely event that you receive a product that is faulty, you can return it to us for exchange or a full refund within 14 calendar days of receiving it.
Items must be returned within 14 calendar days of receipt. If items are returned after this time we are within our rights to refuse a refund or exchange.
An e-mail must be sent to us before you return goods, telling us that you are returning the goods and reason. This is for added security and ensures we can process the refund or exchange as quickly as possible.
Please include a covering letter with your return. We aim to process your refund or exchange within 7 working days of receipt of the returned item.
Our refund policy does not affect your statutory rights.
RETURNS BY POST
Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached. An e-mail must be sent to us before you return goods, telling us that you are returning the goods and reason. This is for added security and ensures we can process the refund or exchange as quickly as possible.
Please remember to include your order number, so that we can track your order.
All products returned for exchange or refund must be fully insured by you at your own expense and be sent via a traceable method, such as Royal Mail Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us.
If a parcel does go missing and does not reach us, it is your responsibility to submit a claim from Royal Mail or the courier used.
Please note that if you do not paid the sufficient postage charge for the parcel and we have to pay a fee to take receipt of it, then we shall deduct that amount plus a £10.00 administration fee from any refund.
Please send all returns to the following address:
Quality Watch Shop
132 Soho Road
When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the amount that was paid for the item in the same form of payment and account, originally used for the purchase.
Please allow up to 7 working days after receipt for all refunds and exchanges to be processed.
If you have not received your refund within 7 working days of us receiving your item, then please contact us at firstname.lastname@example.org for assistance.
Please note: cost of postage and packaging will not be refunded.
This refunds policy does not affect your statutory rights.
We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above.
If there is any extra charge to pay, we will contact you so that payment can be made over the phone. If there is a partial refund due then this will be credited back onto the card used for the original transaction.
If you are exchanging for an item of lower value then we reserve the right to add an administration and postal fee to the price of the replacement item. If this is the case, we shall contact you to inform you of this.
If you return an exchanged item for a further exchange, or refund, then we reserve the right to charge an administration fee of £10.00.
This exchange policy does not affect your statutory rights.
ENGRAVED OR PERSONALISED ITEMS
if an item has been engraved, personalised or adjusted, we are unable to offer an exchange or provide a refund, unless the item is faulty.
Please note that you are responsible for providing an accurate and correctly spelled message for us to engrave.
In the unlikely event that your product develops a fault, these will be covered under the manufacturer's guarantee.