1. Overview

Welcome to Quality Watch Shop ("website") which is owned by Uropa Jewellers. Please ensure you read these Terms and Conditions carefully, as they govern your access to and use of this website. By continuing to use this website, you agree to these Terms and Conditions. If you do not agree, please exit this website and do not attempt to make a purchase.

Quality Watch Shop reserves the right to amend these Terms and Conditions or any policies associated to this website. Such changes will take effect once posted onto this website. Please ensure you regularly review our Terms and Conditions, to ensure you agree with any revisions.

On this website "we", "us" and "our" means:

Quality Watch Shop, 132 Soho Road, Birmingham, B21 9LN
0121 554 6850

"You" and "your" means the person accessing and/or using the website. This website will only sell to customers who are resident in the United Kingdom.
"Working Days" means all days other than a Saturday, Sunday and any statutory or public holidays in the United Kingdom.

2. Access to Website

We reserve the right to cancel or restrict any parts of the website or services offered at any time.

3. Product Information

We are authorised dealers for all of the products offered on this website. We make every effort to ensure that all information on this website is accurate; however, the colour of products may vary slightly from that shown due to variations of photographic reproduction and display monitors. The products on this website are not shown to actual size nor are the images binding as to detail. We may alter the image to show detail; therefore some products may appear larger or smaller than their actual size.

If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in either product descriptions or details, we will correct them as soon as possible. It will not be possible for us to honour the incorrect or mistaken information.

4. Prices and Tax

All of our prices are in British Pounds and include Value Added Tax. Please note that our prices are subject to change without notice. The prices do not include delivery unless specifically stated otherwise. The charges for delivery are shown in the Checkout once you have entered the delivery information and before you are asked to submit the order. Quality Watch Shop cannot accept your order until you have paid for it in full, including applicable delivery charges. We reserve the right not to supply you at our discretion.

We make every effort to ensure that all information on this website is accurate. If any errors appear, we will correct them as soon as possible. We regret that in the unlikely possibility that errors appear with the price of a product, we will correct them as soon as possible, however it will not be possible for us to honour the incorrect or mistaken information. We will at our discretion cancel the order and contact you for further instructions.

5. Product Availability

Due to the volume of orders, products can go out of stock before we are able to post notification on our website. While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. In the rare event that this occurs, we will notify you as soon as possible in order to arrange for a substitute product of the equivalent price. You shall be entitled to reject the substitute product in which case we will arrange to refund the purchase price to you as soon as possible.

We endeavour to process and dispatch orders within 7-10 working days, providing the relevant security checks have been met and payment processed. In exceptional circumstances and when an order needs to be specially ordered, please allow up to 30 days for delivery, however in these instances, we will make sure you are kept updated. If the delay is likely to be significantly longer than this we will contact you to inform you of an approximate delivery date and offer you the option of cancelling the order.

6. Placing an order

Once you have submitted an order we will send you a confirmation email confirming the products ordered and the price. Your payment will be taken via the Barclaycard secure server. This is not an order acceptance at this stage. Once we receive the order, we have the right to cancel or refuse it. Below are examples of some of these considerations that we have to make:
- We will need to confirm that the payment is authorised.
- It will be assessed to determine if it is potentially fraudulent.
- We must be confident that the requested delivery address is secure and legitimate.

The products ordered will be checked to make sure they are available to despatch and that the price on the order is correct. Once your order has been processed, payment cleared and despatched, we will send you a final email confirming your order has been accepted and that we are completing the contract.

All orders are fully insured. A signature will be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order. If there is no-one present at the delivery address, the courier may leave it with a neighbour or leave you a "sorry we missed you" card with details of how to collect / arrange a redelivery for your item

Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in Cancellation and Returns.

7. Cancellation and returns

You have the right to cancel the order before we have despatched it to you. If we have despatched the product and you change your mind, or are unhappy with the item you have purchased, you may return it to us for an exchange or full refund within 14 calendar days of receipt of your order. Products returned for exchange or refund must be in the same condition in which they were received by you (unworn and unmarked), along with all the packaging and paperwork that was provided.

We cannot accept the return of any products which have been personalised, including adjustments.Any defects to personalied products need to be made within 48 hours of reciept of the order by email.

In the unlikely event that you receive a product that is not personalised and is defective, you can return it to us for exchange or a full refund within 14 calendar days of receiving it. An e-mail must be sent to us before you return goods, telling us that you are returning the goods and reason. This is for added security and ensures we can process the refund or exchange as quickly as possible.

All products returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery.

For further information, please see our Returns policy

8. Faulty Goods

Under the Consumer Rights Act 2015, as a customer you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item and you will be refunded in full.

9. Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

10. Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this web site.

11. Search Technology

The use of search technology, such as 'web-crawlers' or 'web-spiders', is not permitted if it will result in the slowing down of the operation of this website, or results in copyright infringement of any data from this web site. Apart from the search facilities provided on the Quality watch Shop website, and legitimate search engine operators, no person may use any technology or applications (including web crawlers, robots or web spiders) to search or collect any content from the website, without the prior written consent of Quality watch Shop.

12. Limitations of Use

You may not use this website for any unlawful or unauthorised purpose, including without limitation;
- distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material;
- transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
- interfering with any other persons access, use of or enjoyment of the website;
- damaging, disabling or impairing the operation of this website or attempting to gain unauthorised access to the website or to networks connected to it, through hacking, spoofing or other such similar means.

13. Termination

We reserve the right to remove you as a user of the website and/or prevent any further use in the event that you violate any of these Terms and Conditions. If we consider there to be a risk of liability or loss to us, we may take any action deemed necessary to prevent such a liability or loss from occurring.

14. Jurisdiction

The contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

15. Acceptable Use

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party

We will determine, in our discretion, whether there has been a breach of this acceptable use through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.